Newtrition® empowers you to improve your health with clinically proven supplements and independent testing methods. You can learn more about Newtrition® by going to our About Us page.
How can I contact you?
You can give us a call at 1-800-903-5580 or email us at info@newtrition.com
How do I update my account info / contact info?
Once signed in you can navigate to your account icon and update your information.
About Our Products
Why does your Omega-3 absorb 3X more than other fish oil supplements?
Please click here to learn more about how our AccelonTM technology works.
Do I need to take this product with food?
No. Our AccelonTM technology enables you to take this product on an empty stomach and still achieve 3X or more absorption levels than standard fish oil.
Has the Omega-3 been purified to remove mercury?
Yes. Our Omega-3 oils go through a proprietary 7-step purification process that removes different types of harmful contaminants, including mercury. Our Omega-3 meets the strictest requirements of purity.
You will receive your results 1-2 weeks from the time that our lab receives your sample. Keep in mind you need to complete the registration process to be able to receive your results.
Where are your labs?
Our labs are located near Boston, Massachusetts.
Can children be tested with your test kit for Omega-3 index?
Yes, but the test should be performed by an adult.
What will you do with my collected sample?
Your sample will be sent to our certified laboratory where it gets analysed for fatty acids and then gets destroyed. The sample card will not have your name but rather a bar code to keep your identity anonymous on the card. Once registration is complete, Newtrition® will know your name and some personal details, but your name will never be shared with the lab. The laboratory is an independent entity not affiliated to Newtrition®.
Does the blood sampling device hurt?
Our blood sampling is quick and nearly painless.
I forgot to scan/register my kit. What should I do?
Prior to self- sampling, the test kit instructions ask that you keep the tear-out card which contains the same details as the sample card sent out for analysis. If you failed to register, you can refer to this tear-out card to complete your registration online. If you did not register the sample or tear off the card prior to mailing it, then there is no way for the laboratory to know who this card comes from and the sample will not be registered.
How do I view the lab results?
Once the lab has received your sample and runs the analysis, you will receive a notification by email that the results are ready for viewing (as long as you registered your card prior to mailing it to the labs). Login to your account and visit your user dashboard where you will see a list of test result. Each test result has a link in which will show you the result of the test.
Are your labs a certified testing facility?
The laboratories have an ISO-17025 certification and is GMP/GLP compliant
Can I use my HSA or FSA dollars to pay for my test kit?
Please consult with your HSA or FSA account manager
Can I use my data from a previous Omega-3 index test? (Can consumers manually load their results into dashboard?)
Unfortunately, it Is not possible to use data from a previous Omega-3 test at this time.
About Privacy
Is my data protected?
Once the labs perform the test, your physical sample is destroyed. Newtrition and its affiliates will have access to the data but will not share your personal information with any third party without your explicit consent.
What will you do with my collected sample?
Your sample will be sent to our certified laboratory where it gets analysed for fatty acids. The sample card will not have your name but rather a bar code to keep your identity anonymous on the card. Once registration is complete, Newtrition® will know your name and some personal details, but your name will never be shared with the lab. The laboratory is an independent entity not affiliated to Newtrition®.
About My Order
Can I place a one-time order, or do I need to have a subscription?
Yes, you can place a one-time order without needing to subscribe
How can I cancel my subscription?
You can select “Cancel” beside your subscription via the Customer Portal. Doing so will stop all further orders, however, it will not affect existing orders.
What forms of payment do you accept?
We accept all major credit cards (Visa, Discover, MasterCard, American Express, Diners Club, JCB) as well as Paypal and Apple Pay.
